Returns and Refund Policy

Thank you for purchasing from!  I want you to be completely satisfied with your purchase. Please read the return and refund policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive shopping experience.

1. Return/Exchange/Refund Timeline

Returns or exchanges are accepted within 14 days from the date of purchase.

2. Acceptable Item Conditions

To be eligible for a return or exchange, the item must be in its original condition, including all packaging (if applicable).

3. Refund and Shipping Charges

Due to the nature of the goods, refunds on shipping are only offered on returns where the item was received damaged. If you have changed your mind and wish to return the painting, you are liable for the return shipping fees and you will remain liable for the item in full until it arrives in the original condition, damage-free.


You may choose an alternative painting for exchange, subject to availability, and any difference in cost will either be issued as a credit or invoice.

Money Refund:

The price paid will be refunded to the original payment method used for the purchase.

Partial Refund:

In some cases, a partial refund may be provided if only part of the order is returned.

Line-Item Refund:

For items that are part of a larger order, I may issue a refund for the specific item returned.

Products Sold as Part of Sets/Bundles:

Items sold as part of a set or bundle, where individual items may not be eligible for exchange.

4. Items Eligible for Refund/Return/Exchange

All items are eligible for return, exchange or refund, except commissions. Commissions are non-returnable due to the customised work undertaken.

5. Avoiding Chargebacks

This comprehensive refund and return policy is designed to create a transparent and equitable relationship with my customers. By providing clear guidelines for refunds, I aim to empower you with a clear understanding of your rights.

If you have any questions about my refund and return policy, please don’t hesitate to contact me on [email protected]. Your satisfaction is our priority, and I’m here to assist you.

Yasmin French

Last Updated: 4th December 2023

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